Yes, any photo you have. If we can’t do it, or it’s not up to your standard, we will issue an immediate refund, no questions asked.
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90 Days Prepaid Returns
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Can you sketch any photo, not just portraits?
Does the price change if there are multiple people in the photo?
No, it just means we spend more time working, instead of chatting, as our manager often reminds us.
I have multiple people in different photos, I want them all together in one final A3 size frame. Is this possible?
Yes, please ensure you purchase the A3 size frame (either white or black). Please note that they will be side by side, exactly as they appear in the photos you provide, we cannot customize any further than this (we will adjust each person's size to match the others). As an extra layer of safety, we will send you the artwork to approve via email/ Whatsapp/ text (usually same day), just to double check. You can ask for a full refund at this point, that's how we keep our return rate at 0% all year round. Purchase with confidence!
Can I see a preview before my order is shipped?
We send previews for every order that doesn't meet our high brow standards. (we don't take any risks). Still, if you have any anxiety or concerns (and want even more control) email firstname.lastname@example.org after you purchase and request a preview. Also, just know that we are happy to issue a full refund at any stage, even 83 days after you received it. Shop with confidence!
How long is your processing time? How long does delivery take?
Processing takes less than 24 hours, we send the parcels via Royal Mail 1st Class to UK mainland, they are usually delivered within 24 to 48 hours.
How can I contact you?
You can call us on 0800 702 2543 (9AM-5PM Mon-Fri). Our customer service team is based in Birmingham, and they all work hard together, separately, from home, as they like to remind the office team. Alternatively, you can email us at email@example.com
(Main Office) Personalize Portraits
Friday Bridge, Berkley Street
Birmingham, B1 2LB
Open Mon - Fri, 9am - 6pm
Call us on 0800 702 2543