Quality Focused
Free UK 48hr Delivery
90 Days Prepaid Returns
High Quality Frame
90 Days Money Back Guarantee
FAQ
How can I contact you?
You can call us on 0800 702 2543 (9AM-5PM Mon-Fri). Our customer service team is based in London, and they all work hard together, separately, from home, as they like to remind the office team. Alternatively, you can email us at office@personalizeportraits.com
How long is your processing time? How long does delivery take to UK, Ireland, USA, Canada or Australia?
Processing takes 24-48 hours (we send you a preview for confirmation). Parcels are delivered within 1-2 days in UK. We ship to Australia, USA, Canada and Ireland using a free, tracked 3-5 days delivery service. Shop with confidence!
Can I see a preview before my order is shipped?
We send previews for every order. (we don't take any risks). Still, if you have any anxiety or concerns (and want even more control) email office@personalizeportraits.com after you purchase and request a preview. Also, just know that we are happy to issue a full refund at any stage, even 83 days after you received it. Shop with confidence!
Are returns free?
We offer 90 days prepaid returns, absolutely free of charge, no hassle, as it should be.
